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Payments
How completion-based payment holds work
Customers can pay before completion, but release waits for the configured confirmation workflow.
Invoices, payment status, held payments, and release workflows.
Steps
- 1Create or open an invoice.
- 2Choose whether the payment is normal, deposit and balance, or held until completion.
- 3After the customer pays, the payment is tracked as a held payment when applicable.
- 4When the job is marked complete, the status moves to pending release.
- 5The customer can confirm completion, the confirmation window can expire, or an admin can approve release.
- 6If the customer reports an issue, the status becomes dispute review until staff resolves it.
Tip
Stripe is the payment processor when live keys are configured. Maxx tracks workflow state and release rules.
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